National Retail Foundation's Retail Industry Fundamentals

Instructional Program (CIP)

Description

1. 
   Course Objective:
   

Participants will develop basic customer service and math skills to conduct sales transactions. They will build an understanding of the retail industry, its impact on the economy and the diverse jobs available. In addition, they will learn best practices for interviewing and exploring career paths.

Description:

1. Retail Industry Fundamentals: This course teaches the basics of the retail industry giving the student a broader look into possible career pathways available in the retail sector. Students will learn about the retail ecosystem, distribution chain, and the multitude of jobs retail has to offer from cashier to Human Resources.  Learn highly transferable and sought after soft skills, resume and cover letter writing as well as job searching and interviewing.  Engage in meetings with local retail managers giving students the edge on what is needed to secure the job.  Completion of the class and scoring a passing grade on the open-book exams earns you a national recognized certification.


2. Customer Service and Sales: The second level of the National Retail Foundations curriculum, this class focuses on how to communicate effectively with customers and the world around you. Learn how body language, growth mindset and active listening can turn an unhappy customer into a loyal customer.  Not sure how to start a conversation or close a sale? Learn from local industry leaders in virtual meetings during class, talk to managers and find a career you can thrive in.  Work on soft skills while practicing with technology, continue working on writing a winning resume and dynamic cover letter, hone your  interview skills to land your next job in the fast paced world of retail.  Completion of this class and a passing score on the final exam will earn you a nationally recognized certification.

Competencies to be achieved:

• Commitment to Customer Excellence


• Collaborative working


• Writing skills


• Persuasive Techniques


• Speaking and Listening Skills


• Decision Making


• Problem Solving


• Identifying Patterns or Connections


• Creative Thinking


• Computer Literacy


• Data Management


• Team Building


• Mind Mapping


• Career Management


• Social and Emotional Learning


• Research

1. 
   Total Cost of Program (include all costs to student including testing, licensure):
   
   
   
   • Queen Creek Adult Education Program is part of the Queen Creek Unified School District and as a free and public educational institution there is no cost to the student.
   
   
   
   

1. 
   Provide a list of all books required for the program (even if cost of books is included in tuition):
   
   
   
   • Retail Industry Fundamental – online content + Exams
     
     
     
     • Paperback book leaner guide
     
     
     
     
   
   
   • Customer Service & Sales – online content + Exam
   
   
   
   

1. 
   Provide a list of all supplies required for the program (even if costs are included in tuition):
   
   
   
   • Program provides all classroom supplies.
   
   
   
   

1. 
   WIOA Contact for Enrollment Status /Credential Verification:
   

Name: Sheryl Rud

Email: srud@qcusd.org

Phone number: 480-987-5988

1. 
   Direct Website link to the program: https://www.qcusd.org/Adult_Education_Program

1. 
   Additional information:
   

• Background check requirements for licensing and background restrictions for working in the occupation:

No

• Other requirements needed:

Valid Photo ID

1. 
   Refund Policy (provide a summary if Refund policy is not listed on school website):
   

No Refunds – (No exceptions)

1. 
   Credentials: (The following questions must be answered along with a supporting explanation for each)
   

• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)

Yes or No: Yes

Nationally Recognized Industry Association or Organization: NRF Foundation RISE UP

• Stackable: (Part of a sequence of credentials)

Yes or No: Yes

Career Pathway: Yes

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

 Yes or No (Explain): Yes, it is a National Recognized Certification.

• Accredited Curriculum: (This is referring to the course being accredited,  not the test or school)

Yes or No: No. IET classes are held at Queen Creek Unified School District – Adult Education Program.

 Accrediting Agency and link to website:

1. 
   Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary               credential during WIOA program participation or within one year after exit from WIOA

78% of students obtained a postsecondary credential in the last 24 months.

Details

Cost Items

Demand Occupation(s)