National Retail Federation: Customer Service and Sales

Instructional Program (CIP)

Description

1. 
   Course Objective:
   

Participants will develop quality customer service and sales skills to conduct business transactions in the retail environment. They will build an understanding of marketing and advertising to their clientele and within specific demographics. Students will continue to explore the ever changing innovative environment of Retail Sales,  its impact on the economy and the diverse jobs available. Students will be given the opportunity to explore the vast career pathways that Customer Service and Sales can offer.

Description:

1. Customer Service and Sales: The second level of the National Retail Foundations curriculum, this class focuses on how to communicate effectively with customers in a retail sales environment.  Learn how body language, growth mindset and active listening can turn an unhappy customer into a loyal customer.  Learn from local industry leaders in virtual meetings during class, talk to managers and find a career you can thrive in.  Completion of this class and a passing score on the final exam will earn you a nationally recognized certification.

Competencies to be achieved:

• Commitment to Customer Service Excellence


• Collaborative and Team building skills


• Business Writing


• Persuasive Techniques and Recommending Comprehensive Solutions


• Decision Making and Problem Solving


• Computer Literacy


• Data Management


• Career Management


• Marketing to your clientele and Overcoming Objections


• Advertising


• Explaining Features and Benefits while offering In-Depth Product or Service Knowledge

1. 
   Total Cost of Program (include all costs to student including testing, licensure):
   
   
   
   • Queen Creek Adult Education Program is part of the Queen Creek Unified School District and as a free and public educational institution there is no cost to the student.
   
   
   
   


2. 
   Provide a list of all books required for the program (even if cost of books is included in tuition):
   

• Customer Service & Sales – online content + Exam
  
  
  
  • Paperback Learner’s Guide
  
  
  
  

1. 
   Provide a list of all supplies required for the program (even if costs are included in tuition):
   
   
   
   • Program provides all classroom supplies.
   
   
   
   

1. 
   WIOA Contact for Enrollment Status /Credential Verification:
   

Name: Sheryl Rud

Email: srud@qcusd.org

Phone number: 480-987-5988

1. 
   Direct Website link to the program:
   

       www.qcusd.org/Adult-Education

1. 
   Additional information:
   

• Background check requirements for licensing and background restrictions for working in the occupation:

No

• Other requirements needed:

Valid Photo ID

1. 
   Refund Policy (provide a summary if Refund policy is not listed on school website):
   

Queen Creek Adult Education is part of the Queen Creek Unified School District and as a free and public educational institution there are no cost to the student, so there is no refund policy.

1. 
   Credentials: (The following questions must be answered along with a supporting explanation for each)
   

• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)

Yes or No: Yes

Nationally Recognized Industry Association or Organization: NRF Foundation RISE UP

• Stackable: (Part of a sequence of credentials)

Yes or No: Yes

Career Pathway: Yes

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

 Yes or No (Explain): Yes, it is a National Recognized Certification.

• Accredited Curriculum: (This is referring to the course being accredited,  not the test or school)

Yes or No: No. IET classes are held at Queen Creek Unified School District – Adult Education Program.

 Accrediting Agency and link to website:

1. 
   Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary               credential during WIOA program participation or within one year after exit from WIOA

78% of students obtained a postsecondary credential in the last 24 months.

Details

Cost Items

Demand Occupation(s)