Emergency Communications Dispatcher

at Yuma County in Yuma, Arizona, United States

Job Description

Job Summary This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined on education and experience at the time of offer. **Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County** NATURE OF WORK: Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department specific responsibility. Example of Work (Illustrative Only) Operates fixed base communications equipment, to include computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations; dispatches emergency responders relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate information and assistance; maintains status and awareness of Sheriff’s patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the National Crime Information Center (NCIC) computer systems; enters calls for service into the law enforcement database, to include date, time, caller’s name, type of incident, responding officer’s name, arrival time, and other details; retrieves information from automated files to access databases for information, wants and warrant checks, driver license and vehicle registration checks; composes, sends and receives messages via criminal justice computer system; operates and maintains telephone recording system; follows departmental policies and procedures in providing assistance and information to law enforcement and emergency services personnel, and the general public; notifies other State/Federal and regional agencies, as directed; notifies administration on critical incidents; reads and interprets maps for the public and law enforcement personnel to assist in locating certain geographical by utilizing city/county/state maps, atlas, and various computer mapping systems; performs various clerical tasks; maintains appropriate security and confidentiality of criminal histories and other sensitive information encountered in the performance of his/her duties; regular and reliable attendance; performs other duties as assigned.