Enterprise IT Systems Engineer

at Yuma County in Yuma, Arizona, United States

Job Description

This position is advertised from the minimum to the mid-point hourly salary. Salary will be determined on education and experience at the time of offer.

Under minimal supervision, the Enterprise IT Systems Engineer performs technical duties to support the Information Technology Services Department's pillars of Lead, Innovate, and Protect; this includes planning, installing, coordinating, maintaining, upgrading, and supporting computer systems, as well as their hardware and software components; the engineer leads efforts to ensure the systems operate efficiently, administers and modifies systems to maintain proper security, and implements system software upgrades for servers and applications; the role also focuses on innovating system enhancements, resolving technology issues, and providing technical support to customers; this position has County wide responsibility. 

Provide technical support, design, install, configure, maintain, and perform system integration to our organization; execute key projects to advance technological capabilities in all workforce and public-facing delivery channels; administer and support Microsoft Server OS, VMware, ESXi, resource pools, and Storage architecture technologies; administer and supported Microsoft Active Directory, Azure, Exchange, and data shares; researches and analyzes enterprise system-related problems in functional areas by evaluating workflows, interviewing employees, or investigating work practices; design, install, configure, and deploy internal and workforce-facing servers within the Development, Staging, Production, and Disaster Recovery infrastructures; develop and implement project plans, risk assessments, and contingency plans; define and document best practices and support procedures; assist with hardware, firewall, IT DevOps, software vendor evaluation, recommendation, and negotiations; mentor/cross-train team members on existing and innovative technologies; may provide supervisory support for senior personnel; participate in system hardware migration and upgrade projects; conducts system needs assessment and requirements definition; performs feasibility studies and cost-benefit analysis; prepares and produces project proposals and reviews vendor contracts; develops technical manuals and documentation, tracks and documents all work in a service desk system; work in an environment of on-premise and Software as a Subscription (SaaS) enterprise systems; test and Deploy system security patches and service packs; test, Analyze, and Deploy cybersecurity controls consistent with County cybersecurity policies and compliance/regulatory requirements; provides support to existing clients in identifying and resolving medium to highly complex production issues; effectively communicates project expectations and status to all team members and stakeholders, including business representatives, partners, clients, and implementation team members; participates in and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions; review server log files regularly to ensure systems operate at peak efficiency and performance; monitors network environment, access, security, functionality, and utilization; resolves traffic, security, and access issues; assures optimum network performance, system integrity, and maximum uptime; maintain information and data confidentially; provides on-call, 24/7 support as needed or required; tegular and reliable attendance is required; performs other duties as assigned.