at Cocopah Casino & Resort in Somerton, Arizona, United States
Job Description
Summary
Under the immediate supervision of the Slot Manager Assistant, the Slot Technician maintains efficient operations of all Casino slot and video machines.
Essential Duties and Responsibilities:
- Walks the Casino floor to spot machine malfunctions.
- Diagnoses slot equipment and ticket redemption kiosk malfunctions to determine necessary service repairs.
- Repair and maintain slot machines and ticket redemption kiosk; fixes bill, ticket, printer, and hopper jams.
- Verify tampering incidents.
- Participate in clean up duties.
- Participate in slot drops.
- Participate in installation, movement, and removal of slot related equipment.
- Maintain proper gaming logs/reports of all machine malfunctions and repairs during shift in order to comply with state and or internal regulations.
- Maintains repair shop and related storage areas in a clean and safe manner.
- Organize parts storage area and effectively communicates with slot parts inventory control technician to maintain proper inventory levels.
- Perform machine verification, audits and tests as needed, maintaining proper documentation of all verifications, audits, test and maintenance.
- Provide exceptional service to our guests and team members when performing job duties and conduct oneself in a professional and businesslike manner.
- Interpret slot accounting/slot communication system issues as related to proper machine functionality/compliance.
- Review slot player tracking system data to determine whether slot machines or master meters need to be repaired.
- Observe players for use of illegal gaming devices and counterfeit coins.
- Act as host and answer patrons concerns questions related to slot machines, redemption kiosk and casino promotions.
- Must understand and comply with departmental internal control regulations.
- The Casino is 24hrs 7 days a week operation, may be required to work any or all shifts.
- Ensure interaction with guests is friendly, cooperative and professional.
- Other job related duties may be assigned.
