A. Course Objective: Create customer loyalty and build customer centric bridges.
B. Description: The program focuses not only on the people but also on the skills set agents need to c…
A. Course Objective: Equips retail front line agents with a customer service excellence foundation.
B. Description: This series equips retail front line agents with a customer servic…
A. Course Objective: Learn to use emotional information in self and others.
B. Description: Learn principles for the development of robust negotiation skills. This series provides par…
A. Course Objective: Learn to manage anger in the workplace.
B. Description: This training program aims to help the student adopt a more constructive attitude towards anger and to mor…
A. Course Objective: Participants learn to take responsibility for their reaction and response to a change by giving them a set of tools and techniques of self-awareness and assessment to sm…
https://www.mohave.edu/about/corporate-education/A. Course Objective: Learn the key characteristics of high performing teams
B. Description: The high energy training program will equip members of a team with the essential skill set …
A. Course Objective: Participants learn to effectively solve problems and make good decisions
B. Description: Participants will develop the skills necessary to analyze a problem,…
https://www.mohave.edu/about/corporate-education/A. Course Objective: Lear effective conflict resolution skills
B. Description: Training program presents tool and techniques so participants can more confidently deal with workpl…
https://www.mohave.edu/about/corporate-education/A. Course Objective: Coach staff to bring out their best performance
B. Description: Participants will learn a structured process that will enable them to systematically develop …
https://www.mohave.edu/about/corporate-education/A. Course Objective: Develop high performing teams
B. Description: Equip members of a team with the essential skill set and mind set to be a professional team player in a high pe…
https://www.mohave.edu/about/corporate-education/