Training Program Search

A.    Course Objective:  Learn to deal effectively with angry callers and resolve issues.
B.    Description:  Teaches participants a simple but powerful three-step process to calm an angry ca…

This program is designed to prepare individuals to become employable as a peace officer in the state of Arizona. MCC, in partnership with the Western Arizona Law Enforcement Training Academy (WA…

This 8-hour course is concentrated and informative; designed to provide an understanding to those currently employed and considering employment in the Emergency Communications field. The course …

A.    Course Objective:  Teach students to communicate with clarity and impact

B.    Description: High energy one-day program focuses on the foundation communication skills, including ac…

A.    Course Objective:  Learn effective communication skills

B.    Description:  Focus on the foundation communication skills: listening, asking insightful questions, and recognizing th…

A.    Course Objective:  Empower Leaders to bring out the best in themselves and others

B.    Description:  Help Leaders bring people together, motivate, energize and inspire them to the…

A.    Course Objective:  Students will become effective at successfully representing their employer while dealing with a variety of personality types.

B.    Description:  Participants wi…

A.    Course Objective:  Learning to deal effectively with conflict
B.    Description: This two-day training program presents tool and techniques so participants can more confidently deal wit…

A.    Course Objective:  Teach students to transition from thinking like a consumer to thinking like a marketer.
B.    Description: This program takes a step-by-step approach to clearly outli…

A.    Course Objective:  Create customer loyalty and build customer centric bridges.
B.    Description:  The program focuses not only on the people but also on the skills set agents need to c…