Retail Customer Service Excellence Series
A. Course Objective: Equips retail front line agents with a customer service excellence foundation.
B. Description: This series equips retail front line agents with a customer servic…
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Anger Management Series
A. Course Objective: Learn to manage anger in the workplace.
B. Description: This training program aims to help the student adopt a more constructive attitude towards anger and to mor…
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Customer Service Excellence Series
A. Course Objective: Students will become effective at successfully representing their employer while dealing with a variety of personality types.
B. Description: Participants wi…
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Negotiation Effectiveness Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: Learn principles for the development of robust negotiation skills. This series provides par…
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Change Management Series
A. Course Objective: Participants learn to take responsibility for their reaction and response to a change by giving them a set of tools and techniques of self-awareness and assessment to sm…
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High Performing Teams Series
A. Course Objective: Learn the key characteristics of high performing teams
B. Description: The high energy training program will equip members of a team with the essential skill set …
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Workplace Diversity & Inclusion Series
A. Course Objective: Participants will learn to promote a safe and welcoming environment for colleagues and customers.
B. Description: Workplace Diversity & Inclusion Training pro…
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Conflict Resolution Series
A. Course Objective: Lear effective conflict resolution skills
B. Description: Training program presents tool and techniques so participants can more confidently deal with workpl…
https://www.mohave.edu/about/corporate-education/State Approved
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Communication Excellence Series
A. Course Objective: Teach students to communicate with clarity and impact
B. Description: High energy one-day program focuses on the foundation communication skills, including ac…
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Call Center & Phone Service Excellence Series
A. Course Objective: Create customer loyalty and build customer centric bridges.
B. Description: The program focuses not only on the people but also on the skills set agents need to c…
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