Computer Support Specialist

Instructional Program (CIP)

Description

A. Course Objective:
This course will take your knowledge and skill levels in PC repair and service from novice to pro. You will learn how to build, configure, and maintain a PC as well as learn the basics of networking and security. Using LabSim’s video tutorials, demonstrations, and hands-on lab simulations, you will not only be able to prove that you know the material; you will also be able to demonstrate you can perform the IT tasks employers are looking for.
Companies with extensive computer use among employees will frequently keep one or more tech support specialist positions on staff. In this environment, tech support specialists may be referred to as help desk operators. In larger companies, the help desk may be administered by a senior technical officer who manages assistance requests and dispatches tech support specialists according to their availability.

B. Total Cost of Program (include all costs to student including Certification testing, licensure):
$ 2113.00
C. Provide a list of all books required for the program (even if cost of books is included in tuition): Guide to IT Technical Support
D. Provide a list of all supplies required for the program (even if costs are included in tuition):
None
E. WIOA Contact for Enrollment Status /Credential Verification:
Name: George Davis
Email: itcoach@tekskillsacademy.com
Phone number: 602-8344879
F. Direct Website link to the program:
http://tekskillsacademy.com/computer-support-specialist/
G. Additional information:
• Background check requirements for licensing and background restrictions for working in the occupation:
None

• Other requirements needed:
None

H. Refund Policy (provide a summary if Refund policy is not listed on school website):
Tuition refunds are determined as follows:
1. Before the beginning of classes, the student is entitled to a refund of 100% of the tuition.
2. After the commencement of classes, the tuition refund amount shall be determined as
follows:

% of the clock hours attempted: Tuition Refund amount:

10% or less 90% refund
More than 10% and less than or equal to 20% 80% refund
More than 20% and less than or equal to 30% 70% refund
More than 30% and less than or equal to 40% 60% refund
More than 40% and less than or equal to 50% 50% refund
More than 50% No Refund is required
3. Books and Supplies: There is no refund for used equipment, books and supplies received by the student. (CLC will Refund students for issued equipment, books and supplies if not used or opened).

4. Exam fees: paid up-front will be refunded in full if exam not taken.

5. Special Cases: In case of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may make a settlement, which is reasonable and fair.

I. Credentials: (The following questions must be answered along with a supporting explanation for each)
• Industry Recognized: (Developed and offered by, or endorsed by a nationally-recognized industry association or organization representing a sizeable portion of the industry sector)
Yes
Nationally Recognized Industry Association or Organization:
Comptia/Microsoft/Cisco/Linux

• Stackable: (Part of a sequence of credentials)
Yes
Career Pathway:
Systems Engineer

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)
Yes
Most Private and Public Companies have a demand for this skill set

• Accredited Curriculum: (This is referring to the course being accredited, not the test or school)
No
Accrediting Agency and link to website:
J. Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program. 80%

Details

Cost Items

Demand Occupation(s)