IT Support Specialist

Instructional Program (CIP)

Description

Course Objective:

IT support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an information technology (IT) problem promptly is important because organizations depend on their network systems. IT support specialists may assist computer users through phone, email, or in-person visits.

Competencies to be achieved:

• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
• Support basic IT infrastructure and networking
• Configure and support PC, mobile and IoT device hardware
• Implement basic data backup and recovery methods and apply data storage and management best practices

Total Cost of Program (include all costs to student including testing, licensure):
$ 3590

Provide a list of all E-books required for the program (even if cost of books is included in tuition):
TestOut Interactive E-books :
• PcPro,
• NetworkPro
• SecurityPro

Provide a list of all supplies required for the program (even if costs are included in tuition): None

WIOA Contact for Enrollment Status /Credential Verification:
Name: George Davis
Email: itcoach@tekskillsacademy.com
Phone number: (602) 834-4879

Direct Website link to the program:
http://tekskillsacademy.com/it-support-specialist/

Additional information:

• Background check requirements for licensing and background restrictions for working in the occupation:
None

• Other requirements needed:
None

Refund Policy :

Tuition refunds are determined as follows:
1. Before the beginning of classes, the student is entitled to a refund of 100% of the tuition.
2. After the commencement of classes, the tuition refund amount shall be determined as follows:
Percentage of the Enrollment Time : Tuition Refund amount: 10% or less = 90% refund, More than 10% and less than or equal to 20% = 80% refund, More than 20% and less than or equal to 30% = 70% refund, More than 30% and less than or equal to 40% = 60% refund, More than 40% and less than or equal to 50% = 50% refund, More than 50% = No Refund is required
3. Books and Supplies: There is no refund for used equipment, books and supplies received by the student. (CLC will Refund students for issued equipment, books and supplies if not used or opened).
4. Exam fees: paid up-front will be refunded in full if exam not taken.
5. Special Cases: In case of prolonged illness or accident, death in the family, or other circumstances that make it impractical for the student to complete the program, the school may make a settlement, which is reasonable and fair.

Credentials: 

• Industry Recognized: Yes

Nationally Recognized Industry Association or Organization:
Comptia/Microsoft/Cisco/Linux

• Stackable:  Yes

Career Pathway: HelpDesk Support/Network Admin/Network Engineer/Systems Engineer/Security Support

• Portable:  Yes, Most Private and Public Companies have a demand for this skill set

• Accredited Curriculum: No

Credential Attainment Rate: Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program. (80%)

Details

Cost Items

Demand Occupation(s)