Computer Info Sys- Google IT Support Professional Certificat

Instructional Program (CIP)

Description

Objective: The IT Support Professional Certificate, developed by Google/hosted on Coursera, help learners become ready for an entry-level job in IT support. This noncredit, 5-course program utilizes a mix of hands-on labs and interactive assessments, developed by Googlers.
Competencies: Course 1-Technical Support Fundamentals: understand binary system; assemble computer; choose & install operating system; understand the Internet & how it works; learn how applications are created & how they work; use problem-solving methodologies & soft skills in IT setting
Course 2-Bits and Bytes of Computer Networking: describe computer networks in five-layer model; understand protocols involved with TCP/IP communications; grasp network troubleshooting tools & techniques; learn network services (DNS & DHCP); understand cloud computing & storage & everything as a service
Course 3-Operating Systems & You: Becoming a Power User: navigate Windows & Linux filesystems using GUI & command line interpreter; set up users, groups, & permissions for account access; install, configure, & remove software on Windows & Linux operating systems; configure disk partitions & filesystems; understand how system processes work & how to manage them; work with system logs & remote connection tools; use operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4-Systems Administration & IT Infrastructure Services: learn best practices for choosing hardware, vendors, & services; understand common infrastructure services to keep organizations running & how to manage infrastructure servers; understand how to make the most of the cloud for your organization; manage an organization’s computers & users using the directory services, Active Directory, & OpenLDAP; choose & manage tools; backup data & know how to recover your IT infrastructure; use systems administration knowledge to plan & improve processes for IT environments
Course 5-IT Security: Defense against the digital dark arts: learn—how various encryption algorithms & techniques work & their benefits & limitations; various authentication systems & types; difference between authentication & authorization; to evaluate potential risks & recommend ways to reduce risk; best practices for a secure network; help others grasp security concepts & protect themselves
Total cost of Program: 799.00
List of books: All materials needed are online
List of supplies required: None
WIOA contact: Sharon Macias; smacias3@pima.edu; 520-724-7653

Program Website link: https://ce.pima.edu/software/
Additional information:
Background check required: None
Other requirements needed: None
Refund policy: https://pima.edu/paying-for-college/paying-your-bill/refunds.html
Credentials:
Industry-recognized: Yes; Google
Stackable: Yes; Systems Administration/Networking-AAS and Cybersecurity-AAS
Portable: Yes; Training is recognized in other geographic areas
Accredited Curriculum: Yes; Google; https://grow.google/programs/it-support/
Credential Attainment Rate: This is a new program. In 12 months, we will document how many people participated in the program, how many people completed the program, and how many people earned certifications.

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