Credential(s) Offered
Industry certification, IHE Certificate of Completion, Employment, Measurable Skill Gain Leading to a Credential
Method of Delivery
In Person
When offered
Daytime Hours, Evening Hours
Instructional Program (CIP)
Description
This course is designed to provide first responder communication officers with entry-level
training in administrative policies and procedures, interpersonal skills, confidentiality, legal
issues, telephone and broadcast function, and departmental and external databases. The
successful student will be eligible to apply for the Communication Officer's Certificate and
employment as public safety dispatcher.
Course Content: 1. History and role of dispatching
2. Culture and communications in dispatching
3. Introduction to law
4. Domestic violence
5. Missing persons
6. Child and adult abuse
7. Community policing
8. Professionalism and ethics
9. Stress management
10. Drug recognition
11. Cultural diversity and bias crimes
12. Criminal justice systems
13. Aggravated crimes
14. Gangs
15. Call taking
16. Radio systems
17. Combating complacency
18. Officer involved shootings
19. Active shooter
20. Radio dispatching
21. Multi-agency events
22. Dispatcher and officer scenarios
23. Arizona Criminal Justice Information System (ACJIS)
24. Liability and courtroom testimony
25. History and mechanics of 9-1-1
26. Interpersonal communication
27. Self determination
28. Geography (countywide)
29. Incident Command Structure (ICS)
30. Emergency Operations Center (EOC)
31. Mutual aid
32. Wildland fire
33. Priority Dispatch
34. Policy and procedure
35. First Aid, CPR and AED
36. Writing skills
37. Archive and history of the Southeast Arizona Communication (SEACOM) center
38. Suicide intervention
39. Bullying and negativity in the workplace
40. Wellness and stress management
Program Level Learning Outcomes:
1. Collect, analyze, and interpret data for presentation.
2. Articulate a comprehensive review of the public safety communications officer's duties, responsibilities, tasks, confidentiality parameters, and legal issues.
3. Identify the different circumstances dispatchers and emergency response agencies communicate with the public.
4. Utilize various dispatch equipment and programs.
5. Understand the impact of wellness, stress management, professionalism, ethics, and self-determination on the dispatcher and the public.
Details
Program Length (Weeks)
6
Hours
6
Entrance Requirements
None
School
WIOA Approved Program
Yes
Training Location(s)
901 N. Colombo, Sierra Vista, Arizona
Local WIB
1 - ARIZONA@WORK - Southeastern Arizona
Name of Credential
Communication Officer's Certificate
Type of financial aid offered or have access to
None
Refund Policy
Student's whose classes are cancelled by the college will receive a full refund of all tuition and lab fees attributable to the cancelled class(es). Registration fees are only refunded if the College cancels all classes in which the student is enrolled.
No refund will be made if the refund request is made later than the last day of the next semester after the semester in which the class was taken.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - HLC
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$546.00 $91 per hour X 6 credit hours = $546
Other Fees
$1,500.00 $1,500 course fee. This fee is used to buy the required software license for the software used during this training. Cost of the software is $1,500
Out-of-State/District Tuition
$816.00 $136 per hour X 6 credit hours = $816
Total In-State Program Cost
$2,046.00
Total Out-of-State Program Cost
$2,316.00