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Communications Officer Training

Training Program

Credential(s) Offered

Industry certification, IHE Certificate of Completion, Employment, Measurable Skill Gain Leading to a Credential

Method of Delivery

In Person

When offered

Daytime Hours, Evening Hours

Instructional Program (CIP)

Communications Technology/Technician. 100105

Description

This course is designed to provide first responder communication officers with entry-level
training in administrative policies and procedures, interpersonal skills, confidentiality, legal
issues, telephone and broadcast function, and departmental and external databases. The
successful student will be eligible to apply for the Communication Officer's Certificate and
employment as public safety dispatcher. 


Course Content: 1. History and role of dispatching
2. Culture and communications in dispatching
3. Introduction to law
4. Domestic violence
5. Missing persons
6. Child and adult abuse
7. Community policing
8. Professionalism and ethics
9. Stress management
10. Drug recognition
11. Cultural diversity and bias crimes
12. Criminal justice systems
13. Aggravated crimes
14. Gangs
15. Call taking
16. Radio systems
17. Combating complacency
18. Officer involved shootings
19. Active shooter
20. Radio dispatching
21. Multi-agency events
22. Dispatcher and officer scenarios
23. Arizona Criminal Justice Information System (ACJIS)
24. Liability and courtroom testimony
25. History and mechanics of 9-1-1
26. Interpersonal communication
27. Self determination
28. Geography (countywide)
29. Incident Command Structure (ICS)
30. Emergency Operations Center (EOC)
31. Mutual aid
32. Wildland fire
33. Priority Dispatch
34. Policy and procedure
35. First Aid, CPR and AED
36. Writing skills
37. Archive and history of the Southeast Arizona Communication (SEACOM) center
38. Suicide intervention
39. Bullying and negativity in the workplace
40. Wellness and stress management 


Program Level Learning Outcomes:
1. Collect, analyze, and interpret data for presentation.
2. Articulate a comprehensive review of the public safety communications officer's duties, responsibilities, tasks, confidentiality parameters, and legal issues.
3. Identify the different circumstances dispatchers and emergency response agencies communicate with the public.
4. Utilize various dispatch equipment and programs.
5. Understand the impact of wellness, stress management, professionalism, ethics, and self-determination on the dispatcher and the public.

Details

Program Length (Weeks)

6

Hours

6

Entrance Requirements

None

School

Cochise College

WIOA Approved Program

Yes

Training Location(s)

901 N. Colombo, Sierra Vista, Arizona

Local WIB

1 - ARIZONA@WORK - Southeastern Arizona

Name of Credential

Communication Officer's Certificate

Type of financial aid offered or have access to

None

Refund Policy

Student's whose classes are cancelled by the college will receive a full refund of all tuition and lab fees attributable to the cancelled class(es). Registration fees are only refunded if the College cancels all classes in which the student is enrolled.

No refund will be made if the refund request is made later than the last day of the next semester after the semester in which the class was taken.

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

Yes - HLC

Is this proposed curriculum considered a nontraditional program of training services for women?

No

Is this proposed curriculum considered a nontraditional program of training services for men?

No

Cost Items

In-State Tuition

$546.00 $91 per hour X 6 credit hours = $546

Other Fees

$1,500.00 $1,500 course fee. This fee is used to buy the required software license for the software used during this training. Cost of the software is $1,500

Out-of-State/District Tuition

$816.00 $136 per hour X 6 credit hours = $816

Total In-State Program Cost

$2,046.00

Total Out-of-State Program Cost

$2,316.00

Demand Occupation(s)

43-2099.00Communications Equipment Operators, All Other
$22.60 per hour

Provider Status

Approved

Address

901 N. Colombo, Sierra Vista, Arizona 85635

Phone Number

(520) 515-3631

Web Address

http://www.cochise.edu

Last Updated

Dec 23, 2022

Created

Dec 15, 2022

Renewal

Dec 23, 2023

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