Credential(s) Offered
Industry certification
Method of Delivery
Online, e-learning, or distance learning
When offered
Daytime Hours, Evening Hours
Instructional Program (CIP)
Description
Throughout a 12-week instructor-led, live virtual training curriculum, students will obtain contextualized, in-demand IT support skills and connect with hiring partners to start their career in Technical Help Desk, IT Support, and related technology roles. Successful students will earn the CompTIA IT Fundamentals and CompTIA A+ certifications, learn modern business communication, and creative job search skills. Students meet each Monday, Wednesday, and Friday from 7:30a-2:30p MT and participate in engaging, live virtual training sessions with an instructor and their peers. The remainder of the week is reserved for one-on-one tutoring and mindset coaching, study groups, self-paced interactive learning, practice exams, and more. Students will take the certification exams during the program and may be eligible for exam retakes should they need an additional attempt.
TechWorks relies on an intentional student curriculum and end-user experience that prepares students for two industry certifications: CompTIA IT Fundamentals and CompTIA A+. Additionally, modern business communication, job search strategies, and IT career exploration content is integrated throughout the curriculum. Successful students may even qualify for up to 21 credits with a partner educational institution, such as Indiana Tech University.
The CompTIA IT Fundamentals certification covers six core competencies that lay the foundation for more complex concepts found later in the curriculum:
- IT Concepts & Terminology
- Infrastructure
- Applications & Software
- Software Development
- Database Fundamentals
- Security
The CompTIA A+ certification is comprised of two exams and covers nine core competencies that are important to the daily work of many Computer User Support Specialists. Students will also use the Virtual PC Builder to complete hands-on, simulated hardware assembly activities to reinforce the skills learned in the virtual classroom.
- Mobile Devices
- Networking
- Hardware
- Virtualization & Cloud Computing
- Hardware & Network Troubleshooting
- Operating Systems
- Security
- Software Troubleshooting
- Operational Procedures
The IT Fundamentals and A+ follow the CompTIA Certification Roadmap and are stackable credentials that reinforce the knowledge that is required to secure a level 1 or 2 technical support, help desk, remote technician, and other related positions. CompTIA is the global industry-standard for vendor neutral technology certifications. The certification exams consist of multiple-choice and performance-based questions. They are proctored by a third-party vendor and delivered online or in-person at an authorized testing center.
More than 20 partner technology organizations actively source graduates for relevant IT support and technical help desk roles. The TechWorks employer partner network consists of some of the largest IT staffing and consulting companies in the US, including TEKSystems, Robert Half International, and Insight Global - all of which have a presence throughout Arizona. After the program, students may continue to receive on-going, relevant job leads for open IT positions.
Details
Program Length (Weeks)
12
Hours
252
Entrance Requirements
High School Diploma or Equivalent
School
JobWorks, Inc. d/b/a JobWorks Education and Training Systems
WIOA Approved Program
Yes
Curriculum Competency Based
CompTIA A+ and CompTIA ITF+
Training Location(s)
Online / live instructor-led
Local WIB
6 - ARIZONA@WORK - Pima
Name of Credential
CompTIA A+ and CompTIA ITF+
Type of financial aid offered or have access to
Students may qualify for grant-funding through partner organizations that may cover up to 100% of all course fees and costs.
Refund Policy
A refund may be provided to students who withdraw within specific timeframes. In order to request a refund, students must notify their JETS point of contact in writing about their intent to withdraw no later than the end of the third full day of training for instructor-led courses. For self-paced/async courses, a refund may be requested up until the student first accesses their courseware and/or virtual learning platform
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
Yes
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$5,000.00
Out-of-State/District Tuition
$5,000.00
Supplies/Materials/Hand Tools (not included in tuition)
$500.00 OPTIONAL - Student laptop
Total In-State Program Cost
$5,500.00
Total Out-of-State Program Cost
$5,500.00
