Google IT Support

Instructional Program (CIP)

Description

1. 
   Course Objective: Google IT Support
   

Description: The successful participant should be able to find an entry-level position in a vendor customer service setting or internal IT support role within an organization.

Competencies to be achieved: Customer service skills, problem identification, troubleshooting and debugging, computer assembly, wireless networking, installing programs, cloud computing, encryption, system security, and system administration.

1. 
   Total Cost of Program (include all costs to student including testing, licensure): $1250


2. 
   Provide a list of all books required for the program (even if cost of books is included in tuition): On-line cirriculum

 https://www.coursera.org/professional-certificates/google-it-support?utm_medium=sem&utm_source=gg&utm_campaign=B2C_NAMER_google-it-support_google_FTCOF_professional-certificates_country-US-mostly-broad&campaignid=9433689805&adgroupid=90913850130&device=c&keyword=it%20support%20certification&matchtype=b&network=g&devicemodel=&adposition=&creativeid=695198799281&hide_mobile_promo&gad_source=1&gclid=Cj0KCQjwiuC2BhDSARIsALOVfBIFZCQ-DpWM8oV6Udc_PJLiY1-n6nZCecipUbxEP0b8xujVRRYHIKEaAqplEALw_wcB#courses

1. 
   Provide a list of all supplies required for the program (even if costs are included in tuition):
   

Access to a computer.

1. 
   WIOA Contact for Enrollment Status /Credential Verification:
   

Name: Sofia Castro

Email: scastro@sfb-crc.org

Phone number: (520) 771-2336

1. 
   Direct Website link to the program: saguaroskillscenter.org

1. 
   Additional information:
   

• Background check requirements for licensing and background restrictions for working in the occupation:


• Other requirements needed: We require a background check for the instructor(s)

1. 
   Refund Policy (provide a summary if Refund policy is not listed on school website)
   

1. 
   Credentials: (The following questions must be answered along with a supporting explanation for each)
   

• Industry Recognized: (Developed and offered by, or endorsed by a nationally recognized industry association or organization representing a sizeable portion of the industry sector)

Yes or No:

Nationally Recognized Industry Association or Organization: Coursera Google IT Support Certificate

• Stackable: (Part of a sequence of credentials)

Yes or No:  Coursera and other providers offer programs that provide additional certifications.

Career Pathway: Information technology, which offers a progression of well-paying jobs.

• Portable: (Recognized in other geographical areas; by other educational institutions; or by other industries/companies)

 Yes or No (Explain):

Yes, the certificate is nationally recognized.

• Accredited Curriculum: (This is referring to the course being accredited,  not the test or school)

Yes or No: Yes

 Accrediting Agency and link to website: Coursera  https://www.coursera.org/professional-certificates/google-it-support#courses

Credential Attainment Rate:  Percentage of students in the last 24 months who obtained a postsecondary credential, or secondary school diploma or its recognized equivalent, during participation or within one year after exit from the training program: 75%

Details

Cost Items

Demand Occupation(s)