Training Program Search

This course is designed to provide first responder communication officers with entry-level
training in administrative policies and procedures, interpersonal skills, confidentiality, legal
…

A.    Course Objective:  Students will become effective at successfully representing their employer while dealing with a variety of personality types.

B.    Description:  Participants wi…

A.    Course Objective:  Create customer loyalty and build customer centric bridges.
B.    Description:  The program focuses not only on the people but also on the skills set agents need to c…

A.    Course Objective:  Equips retail front line agents with a customer service excellence foundation. 
B.    Description:  This series equips retail front line agents with a customer servic…

A.    Course Objective:  Learn to use emotional information in self and others.
B.    Description:  Learn principles for the development of robust negotiation skills. This series provides par…

A.    Course Objective:  Learn to manage anger in the workplace.
B.    Description:  This training program aims to help the student adopt a more constructive attitude towards anger and to mor…

A.    Course Objective:  Participants learn to take responsibility for their reaction and response to a change by giving them a set of tools and techniques of self-awareness and assessment to sm…

A.    Course Objective:  Learn the key characteristics of high performing teams
B.    Description:  The high energy training program will equip members of a team with the essential skill set …

A.    Course Objective:  Participants learn to effectively solve problems and make good decisions

B.    Description:  Participants will develop the skills necessary to analyze a problem,…

A.    Course Objective:  Lear effective conflict resolution skills

B.    Description:  Training program presents tool and techniques so participants can more confidently deal with workpl…