Management Excellence Series
A. Course Objective: Learn four, core management essentials.
B. Description: From setting clear objectives to monitoring performance to motivating a team, situational leadership and m…
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Effective Presentations Series
A. Course Objective: Learn to give impactful and effective presentations.
B. Description: Provides a guiding framework to teach participants how to design, develop, and deliver compel…
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Handling Angry & Difficult Callers Series
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
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Communicating with Clarity & Impact Series
A. Course Objective: Learn effective communication skills
B. Description: Focus on the foundation communication skills: listening, asking insightful questions, and recognizing th…
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Customer Service Excellence Series
A. Course Objective: Students will become effective at successfully representing their employer while dealing with a variety of personality types.
B. Description: Participants wi…
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Conflict Management Series
A. Course Objective: Learning to deal effectively with conflict
B. Description: This two-day training program presents tool and techniques so participants can more confidently deal wit…
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Marketing Excellence Series
A. Course Objective: Teach students to transition from thinking like a consumer to thinking like a marketer.
B. Description: This program takes a step-by-step approach to clearly outli…
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Negotiation Effectiveness Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: Learn principles for the development of robust negotiation skills. This series provides par…
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Emotional Intelligence Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: This training program teaches participants to improve their emotional intelligence skills e…
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Change Management Series
A. Course Objective: Participants learn to take responsibility for their reaction and response to a change by giving them a set of tools and techniques of self-awareness and assessment to sm…
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