Handling Angry & Difficult Callers Series
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
State Approved
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Education, AA
The Associate of Arts in Education provides the foundation coursework for future teachers and is designed for students planning to transfer to an Education Bachelor’s degree program at all Arizo…
https://www.mohave.edu/academics/certificates/education/State Approved
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Cybersecurity and Network Support Certificate
The Cybersecurity and Network Support Certificate program provides students with the skills needed to function as entry level technical and network support for an organization. Basic cybersecuri…
https://www.mohave.edu/academics/certificates/cis/State Approved
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Communicating with Clarity & Impact Series
A. Course Objective: Learn effective communication skills
B. Description: Focus on the foundation communication skills: listening, asking insightful questions, and recognizing th…
https://www.mohave.edu/about/corporate-education/State Approved
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Customer Service Excellence Series
A. Course Objective: Students will become effective at successfully representing their employer while dealing with a variety of personality types.
B. Description: Participants wi…
https://www.mohave.edu/about/corporate-education/State Approved
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Conflict Management Series
A. Course Objective: Learning to deal effectively with conflict
B. Description: This two-day training program presents tool and techniques so participants can more confidently deal wit…
State Approved
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Marketing Excellence Series
A. Course Objective: Teach students to transition from thinking like a consumer to thinking like a marketer.
B. Description: This program takes a step-by-step approach to clearly outli…
State Approved
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Negotiation Effectiveness Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: Learn principles for the development of robust negotiation skills. This series provides par…
State Approved
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Emotional Intelligence Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: This training program teaches participants to improve their emotional intelligence skills e…
State Approved
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Change Management Series
A. Course Objective: Participants learn to take responsibility for their reaction and response to a change by giving them a set of tools and techniques of self-awareness and assessment to sm…
https://www.mohave.edu/about/corporate-education/State Approved
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