Handling Angry & Difficult Callers Series
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
State Approved
Certified Nursing Assistant
Nursing Assistant – Certificate
Program Objective: Graduates will demonstrate basic knowledge as required of beginning nursing assistants.
Description: This course prepares the …
http://www.azwestern.eduState Approved
Communicating with Clarity & Impact Series
A. Course Objective: Learn effective communication skills
B. Description: Focus on the foundation communication skills: listening, asking insightful questions, and recognizing th…
https://www.mohave.edu/about/corporate-education/State Approved
Time Management Effectiveness Series
A. Course Objective: Participants learn to use tools and techniques to set goals, plan, prioritize, and delegate.
B. Description: Students explore how to manage their relations with o…
State Approved
Anatomy of a Leader Series
A. Course Objective: Learn the ability to share vision with passion and commitment.
B. Description: This program will empower leaders to bring out the best in themselves and others by…
State Approved
Building High Performance Teams Series
A. Course Objective: Learn characteristics of high performing teams.
B. Description: This training program teaches how to create a more professional, dynamic, effective work team that…
State Approved
