Retail Customer Service Excellence Series
A. Course Objective: Equips retail front line agents with a customer service excellence foundation.
B. Description: This series equips retail front line agents with a customer servic…
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Professional Sales Series
A. Course Objective: Teach a more effective and more professional sales approach.
B. Description: In this class, participants will learn essential sales skills, from controlling …
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Retail Sales Forecasting & Planning Series
A. Course Objective: Participants will learn how to create a sales forecast for their store using a step-by-step method. Then, participants will use this sales forecast as a starting point t…
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Handling Angry & Difficult Callers Series
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
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Communicating with Clarity & Impact Series
A. Course Objective: Learn effective communication skills
B. Description: Focus on the foundation communication skills: listening, asking insightful questions, and recognizing th…
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Customer Service Excellence Series
A. Course Objective: Students will become effective at successfully representing their employer while dealing with a variety of personality types.
B. Description: Participants wi…
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Conflict Management Series
A. Course Objective: Learning to deal effectively with conflict
B. Description: This two-day training program presents tool and techniques so participants can more confidently deal wit…
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Marketing Excellence Series
A. Course Objective: Teach students to transition from thinking like a consumer to thinking like a marketer.
B. Description: This program takes a step-by-step approach to clearly outli…
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Negotiation Effectiveness Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: Learn principles for the development of robust negotiation skills. This series provides par…
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Emotional Intelligence Series
A. Course Objective: Learn to use emotional information in self and others.
B. Description: This training program teaches participants to improve their emotional intelligence skills e…
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