Handling Angry & Difficult Callers Series
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
A. Course Objective: Learn to deal effectively with angry callers and resolve issues.
B. Description: Teaches participants a simple but powerful three-step process to calm an angry ca…
A. Course Objective: Teach the basic skills and use of the tools involved in carpentry.
B. Description: Carpenters are involved in many different kinds of construction activities, from…
Techniques of pre-hospital emergency medical care for the emergency medical technician. Includes the history of emergency medical care delivery systems, roles and responsibilities of EMS provide…
https://www.mohave.edu/academics/certificates/ems/Course Objective: Graduates will demonstrate basic knowledge in emergency medical services that will prepare them for employment as technicians.
Description: Designed to prepare indi…
Description: To develop personal traits, communication, office, &
assisting skills to perform as an entry-level dental assistant. Total
Credits: 28 Total Curriculum Hours: 720 Total We…
Description: To develop in students the personal traits and professional
skills needed to perform as competent entry-level medical assistants.
The program provides students with knowledge …
To develop in students the personal traits and professional skills needed to perform as competent entry-level Phlebotomy Technicians. Special emphasis is placed on vacutainer and syringe blood d…
The objective of the program is to support local workforce development. Students learn the necessary skills as prescribed through the AZ Fire Marshall and the AZ Center for Fire Service Excellen…
http://www.wavejted.orgCourse Objective:
The Educator Training Program offers basic methodology training in the principles of cosmetology instruction in
order for the Student to start a successful career as a li…